
Digital Care and Innovation
Rethinking technology and change in care.
The Digital Care and Innovation research theme explores how new ideas, approaches and digital technologies are changing the way care is organised, delivered and experienced. Our goal is to understand if and how innovation can make care more equitable, responsive and inclusive – and to use that understanding to inform policy and practice.
What we aim to do
We’re working to:
- Understand how innovation and digital tools are developed and used across the care system.
- Explore if and how they can address challenges such as workforce pressures, inequalities, and wellbeing.
- Examine how technology and innovation shape people’s everyday experiences of giving and receiving care.
- Build new academic insights into care, innovation and technology.
- Co-produce practical outputs with policymakers, practitioners, and people with lived experience of care.
Why this matters
Social care is often described as being in ‘crisis’, and innovation and technology are frequently presented as solutions. Yet there is still limited understanding of what innovation really means in these complex settings, or how it takes place in practice. Innovation in care isn’t just about technology – it can be about new ways of working, or adapting existing approaches to fit a different context. By studying how these kinds of changes unfold (from creative care models to digital tools) we aim to build evidence for fair and lasting improvements in care. Technology too also covers a wide range of different devices and systems – some of them digital – with implications that vary across different contexts.
What we’re exploring
Our research looks at:
- If and how innovations and digital technologies are being used in care and support, and what helps or hinders them.
- If and how innovation affects inequalities and access to care.
- If and how technology is reshaping care work and relationships.
- If and how people receiving care use digital tools to live well, connect with others, and do what matters to them.
Our projects (2025-)
Since May 2025, we’ve broadened our focus to explore innovation more broadly – from new models of care and ways of working to the use of digital technologies in care, focusing on three priority areas:
- Understanding and foregrounding lived experience
- The drivers and barriers to innovation and the use of digital technologies in care
- The implications and inequalities associated with innovation and digital technologies
Understanding and foregrounding lived experience
- Technologies That Matter is a project co-produced with a lived experience Design and Methods group at TLAP, which explores how older and disabled people use technologies in their everyday lives to support wellbeing. The Centre for Care team members delivering this work are Prof Kate Hamblin, Dr Grace Whitfield, Dr PJ Annand and Dr Cameron Pattinson.
- Digital Care Top 10 will identify the ten most important unanswered questions about digital technology in social care, resulting in a research agenda shaped by people with lived experience of care and caring, and informed by care professionals. This work is being led by Dr PJ Annand and Dr Cameron Pattinson.
- Understanding issues of accountability when surveillance technology harms mental health inpatients is a PhD project led by Blue Maignien, looking at issues of accountability in the fast-changing field of digital technology used for inpatient monitoring in mental health care. The project is led with co-researchers who have lived experience of surveillance technology in inpatient care and an interest in research.
The drivers and barriers to innovation and the use of digital technologies in care
- Social Care Reform Project examines the implementation of innovative workforce reforms in Northern Ireland’s social care sector, and what lessons they offer for supporting innovation across the UK. This study is being delivered by Dr Nadia Brookes and Dr Serena Vicario.
- The Context, Solutions, Adoption and Adaptation of Digital Care and Innovation project, led by our University of Kent team, explores how an innovation programme becomes part of everyday care practice – what helps or hinders its adoption, how people engage with it, and how its benefits are understood. This work is led by the Centre for Care team at University of Kent – Dr Nadia Brookes, Dr Serena Vicario and Dr Arti Makwana.
The implications and inequalities associated with innovation and digital technologies
Al-driven platform care: Promoting equal and inclusive job quality in long-term care (CareQuAI) examines how AI-driven platform care is reshaping long-term care work in the UK, Sweden and Finland, exploring its impact on job quality, equality and inclusion. It is being delivered by Dr Diane Burns, Prof Kate Hamblin and Dr Grace Whitfield, with funding from the Joint Program Initiative.
Enhancing Transparency, Explainability, and Consent in Technology for adults with learning disabilities (TEC-LD) explores how adults with learning disabilities, their families, and care providers use everyday technologies such as smart speakers, social media, and AI tools for social care tasks. It is being led by Dr. Liz Croot and Dr. Alice Dunning with Prof Kate Hamblin and Dr Grace Whitfield from Centre for Care. Funder: NIHR School for Social Care Research.
Innovations in Queer Care maps innovative models of care for LGBTQ+ older adults, characterising the evidence base, identifying gaps, and highlighting implications for future policy, practice, and research. This work is being delivered by Dr PJ Annand and Dr Cameron Pattinson.
Impact of Social Care Cooperatives examines cooperatives’ contribution to the social care sector, assessing outcomes in care quality, working conditions, innovation, and social value. It is being delivered by Dr Serena Vicaro, Dr Nadia Brookes and Prof Kate Hamblin. Funder: Co-operatives UK, Cwmpas.
Commentary and updates on Digital Care
Pieces relating to Digital Care and Innovation

Between 2022 and 2025 we examined national policy contexts across the four UK nations and explored how care stakeholders engage with technology. Here, Professor Kate Hamblin and Dr. PJ Annand provide an update on the theme’s activities.
Read More about Digital Care and Innovation theme recap 2022-2025
Centre for Care researchers have been looking at what digital skills are already present across different levels of the care workforce, and what skills might need to be developed.
Read More about Investing in digital care skills: whose skills and why?
Grace Whitfield, Kate Hamblin and James Wright discuss AI in Care, exploring ethics, equity and ecology.
Read More about AI in care: Augmentation or depletion?
In collaboration with the Social Care Institute for Excellence, our analysis of the UK Government’s 10 year plan for the NHS.
Read More about “Fit for the Future” Our response to the UK Government’s 10 year plan for the NHS
Recent Publications
A selection of recent publications from the Digital Care and Innovation team.
Members
The Digital Care and Innovation team is led by Dr. PJ Annand at the University of Sheffield.
Projects linked to Digital Care
(Click here for a full Digital Care and Innovation theme 2022-2025 recap)
In addition to projects funded by the ESRC and NIHR through the Centre for Care, members of the Digital Care theme have collaborated on several projects related to digital exclusion supported by the Crook Public Service Fellowship and Research England Higher Education Innovation Funding.
Digital exclusion and unpaid carers in South Yorkshire
With Crook Public Service Fellowships and the ESRC funding and in collaboration with Centre for Care Associates Dr Efpraxia Zamani (Business School, Durham University), Dr Laura Sbaffi (Information School, University of Sheffield), Dr Rachael Black (Knowledge Exchange Lead, University of Sheffield), Prof Kate Hamblin (Centre for Care and CIRCLE, University of Sheffield) examined the experience of digital exclusion by unpaid carers in the South Yorkshire region: https://centreforcare.ac.uk/publications/digital-exclusion-report-2023/
Digital Poverty in South Yorkshire
With Research England funding, Dr Efpraxia Zamani (Durham University Business School) and Dr Sara Vannini (Information School, University of Sheffield) developed an online heatmap of the South Yorkshire region that helps identify and analyse pockets of digital poverty. The Centre of Care supported the expansion and updating of this online tool with data pertaining to unpaid care.
https://sheffield-university.shinyapps.io/Digital-Poverty
Digitalisation of Social Care and the Implications for Older Unpaid Carers
This project was a knowledge-exchange collaboration between the Universities of Sheffield and Durham, Carers UK and the Good Things Foundation, funded by HEIF, with the objective to identify the implications of the digitalisation of care for unpaid carers. Summary policy reports have been produced by Dr Anastasia Rousaki (IMPACT, University of Sheffield), Dr Laura Sbaffi (Information School, University of Sheffield), Dr Efpraxia Zamani (Durham University Business School), Prof Kate Hamblin (Centre for Care and CIRCLE, University of Sheffield) and Dr Rachael Black (Knowledge Exchange Lead, University of Sheffield).
Click here to read summary of findings